Click on a link to view the details of that specific policy.
1.) Our 100% Satisfaction Guarantee
3.) Free Shipping
4.) Standard Shipping Policy
5.) Freight, Damage, Claims
6.) Custom Products and Custom Product Orders
12.) Links to Third Party Websites
13.) Disclaimer and Limitation of Liability as to the Prestige Office Accessories Website
14.) Jurisdiction and Venue
100% Satisfaction Guarantee Applies to the Following:
Manufacturing Defects: If any of our products are received with a manufacturing defect, please notify us within 30 days of receipt, and we’ll repair or replace the item as needed.
Shipping damage: If any of our products are received with shipping damage, please notify us within 14
days of receipt, so that we can file a damage claim with the carrier.
Not satisfied for any other reason? Please contact us at [email protected] or (877)
Unsure what material you want? Please call us at (877) 337-5723, and we’ll gladly send you samples of
our leather, vinyl, and linoleum for your evaluation.
1.) All prices shown are in U.S. Dollars
2.) In every case, final payment to us, regardless of its form, must be remitted in U.S. Currency
3.) We accept Visa, Mastercard, and American Express. We will accept PO’s when accompanied by payment in full, but do not accept COD orders. All orders are non-cancellable – non returnable once production has started.
4.) Credit Card orders are only accepted from the U.S. and Canada. If you reside elsewhere and wish to place an order, you will need to prepay the order in full, via either a certified bank check or a money order. Please telephone or e-mail us for assistance.
5.) Your Credit Card will not be charged until the order is physically shipped from our facility. All orders are “made to order”and may take 5-7 days to ship.
Free Shipping Conditions are as follows:
1.) Free Shipping is offered only on individual orders with a total net value (excluding freight and any applicable sales tax), equal to or exceeding $49.00 **that are placed on the website.
2.) Free Shipping is only available on orders shipped to destinations within the continental U.S.**
Free Shipping applies to standard products only. Custom Desk Pads may be assessed a crating fee, which the customer will be financially responsible for.
** Please note that while every effort has been made to ensure that orders qualifying for free shipping are not assessed a freight charge, while non-qualifying orders are assessed the appropriate charge, errors can occur. We verify freight charges on every order prior to charging your card, and reserve the right to make any necessary adjustments to this figure. However, if the actual and final freight charge is higher than that of which you were notified at order entry, you will be contacted prior to your card being charged, and given the opportunity to either change or cancel your order.The qualifing order mist be placed through the website.
3.) Qualifying orders will be shipped via standard FedEx Ground service.
4.) If expedited delivery is desired on qualifying orders, you will be charged for the difference in cost between FedEx Ground and the expedited FedEx service selected.
Standard Shipping Policy
1.) All products are shipped via standard FedEx Ground delivery service.
2.) Most orders for standard products are shipped within 5 (five) business day of receipt. In the event a standard product is out of stock, you will be notified by phone or e-mail, and given the choice to remain on backorder, substitute another product, or cancel your order. While we make every attempt to ship orders for Leather items and other Custom Products within 5 to 10 business days of receipt, depending on the quantity involved, lead times may extend beyond that point.
Freight, Damage, Claims
All products are inspected and packed in good condition for shipment to consignee designation. Prestige Office Accessories is not responsible for loss, damage, or pilferage in transit.
- FedEx Shipments: Shortage or damage claims must be made within 10 days of receipt. If necessary, we will file the appropriate claim on FedEx shipments. If a damage claim is required, all cartons and packaging material MUST be retained until the items have been inspected by a FedEx representative. If these packaging materials are or have been discarded, neither Prestige Office Accessories nor FedEx will be financially responsible for any loss incurred.
- Common Carrier Shipments: Shortage or damage claims must be reported immediately upon delivery and noted as such on the Bill of Lading. In this case, it is the responsibility of the consignee to file the appropriate claim. If a damage claim is required, all cartons and packaging material MUST be retained until the items have been inspected by the carrier’s representative. If these packaging materials are or have been discarded, neither Prestige office Accessories nor the carrier will be financially responsible for any loss incurred.
Custom Products and Custom Product Orders
Custom Products are defined as:
1.) Any leather item featured on this website in any color other than those offered on this site.
2.) Any non-standard Desk Pad or other product that we may quote directly to a specific customer,having but not limited to,custom color,customer provided artwork for embossing,or custom size.
All products offered for sale by Prestige Office Accessories are warranteed for 90 days from date of delivery to be free from defects in workmanship and material. During this warranty period, Prestige Office Accessories will repair or replace, at its discretion, any product found defective. This warranty, however, does not cover damage due to freight, accident, alteration, or abuse.
In case of a return for non-damaged products, the purchase must be returned in the original packaging in resalable condition (undamaged) in order for us to issue a refund.
Our sole and exclusive liability hereunder or otherwise shall be for repair or replacement of such merchandise. In no event, shall Prestige Office Accessories be liable to customer in warranty, contract, negligence, strict liability, or otherwise, which are alleged to be caused by one or more of our products, beyond the cost to the customer of the subject product(s). Therefore, Prestige Office Accessories’ sole liability will be limited to repair or replacement of the subject product(s) at our option (excluding installation and removal charges, which shall not be our liability) or if we choose, refund of the original purchase price.
Sales and Use Tax will be added for orders being shipped to destinations in either New York State or Illinois.
Discounts may be available for large quantity orders of any of the items presented on this website. Please contact our customer service department at (877) 337-5723, anytime Monday through Friday, between the hours of 8:00 AM and 4:30 PM, EST. (If you happen to call in the evening or on a weekend, you will be prompted to leave a voice mail message.)
We take every possible step to ensure the security of your information during the order transmission process. All of the information that you input is encrypted using 128 bit SSL (Secure Socket Layer) software, digitally signed by thawte. This 128 bit SSL provides the strongest level of encryption currently available.
1.) E-Mail and Personal Information – Protection of your online privacy is of the utmost importance to us. We collect your e-mail address as well as the other personal information you provide on our website, so that we are able to process your order. In addition, we may from time to time e-mail special offers, product information, and updates to our customers. You will always be given the option to be removed from our e-mail mailing list. We do not share customer e-mail addresses or personal information with any third parties.
2.) Telephone – We will only attempt to contact you by telephone when it is absolutely necessary to do so to assist in the completion of your order. We do not share customer telephone numbers with any third parties.
Should you have any questions or concerns whatsoever regarding Prestige Office Accessories’ online privacy policies, please contact our customer service department, toll-free at (877) 337-5723, anytime Monday through Friday, between the hours of 8:00 AM and 4:30 PM, EST. (If you happen to call in the evening or on a weekend, you will be prompted to leave a voice mail message.)
Links to Third Party Websites
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that Prestige Office Accessories is not responsible for the operation of or content located on or accessed through any such website.
Disclaimer and Limitation of Liability as to the Prestige Office Accessories website
The Prestige Office Accessories website and the materials therein are provided “as is”. Prestige Office Accessories makes no representations or warranties, either express or implied, of any kind with respect to the Prestige Office Accessories website, their operations, contents, information, or materials. Prestige Office Accessories expressly disclaims all warranties, express or implied, of any kind with respect to the website or its use, including but not limited to merchantability and fitness for a particular purpose. You agree that Prestige Office Accessories, its directors, officers, employees, or other representatives, shall not be liable for damages arising from the operation, content, or use of the Prestige Office Accessories website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation, direct, indirect, compensatory, special, incidental, punitive, and consequential damages.
Jurisdiction and Venue
You agree that any legal action brought against Prestige Office Accessories shall be governed by the laws of the State of New York without regard to its conflict of law principles. You also agree that the sole jurisdictionand venue for any litigation arising from your use of our products, or your use of or orders made on the Prestige Office Accessories website, shall be an appropriate federal or state court located in Erie County, New York.